Frequently Asked Questions

Frequently Asked Questions

Medical & Vision Insurance Questions

What Medical & Vision insurances does your office accept?

We carry most major medical and vision insurances. To see a list of the insurances that we currently carry, please CLICK HERE.

What is the difference between vision and medical insurance plans?

Vision insurance plans are for routine eye exams only. Routine exams are defined as exams that solely update eyeglasses and contact lenses. They do not cover any medical conditions such as diabetes, cataracts, glaucoma, dry eyes, allergies, red eyes, etc. These conditions are covered by medical insurance plans.

What are my options if your office does not accept my insurance?

We offer self-pay options as an alternative.

How will I know if your office is within my insurance network?

There are two ways to check:
1) You may follow-up with your insurance company either by calling them directly or by visiting their website.
2) You may call our office at 678-625-EYES and we can confirm the information for you.

How often can I use my vision insurance benefits?

It will depend on your insurance plan, but most plans typically offer benefits on a yearly basis.

Medicare and Medicaid Questions

Does your office accept Medicaid?

Unfortunately, we no longer accept Medicaid.

Does your office accept Medicare?

Yes, we do accept Medicare.

How much will Medicare pay on my eye exam?

In order to use Medicare, a medical exam has to be done (diabetic exam, infections, red eye, dry eyes, allergy, etc.). Medicare will not pay for routine eye exams for eyeglasses or contact lenses.

Medicare will pay 80% of the exam cost once the deductible has been met. The patient is financially responsible for the remaining 20% either by utilizing a secondary insurance or another method of payment.

Does Medicare pay for eyeglasses?

Yes, but only after the patient has had cataract surgery.

What is refraction? Why do I have to pay for refraction out of pocket?

Refraction helps to determine the prescription for eyeglasses and/or contact lenses. It is considered to be a non-covered benefit by Medicare, so this will be an out of pocket expense.

If a patient is not interested in a prescription for eyeglasses and/or contact lenses, the refraction cost will not be charged.

Why is an eye exam higher than the advertised price if I use Medicare?

Our advertised price is for routine exams. Medicare does not cover routine exams. It only pays for medical exams which cost more than a basic routine eye exam.

FSA & HSA Questions

May I use my Flexible Spending Account (FSA) and/or Health Savings Account (HSA) during my appointment?

Yes, but vision and eye care items must qualify as medically necessary to be considered an eligible expense.

How may I use my FSA/HSA account at your office?

Your FSA/HSA funds may be used to cover the following costs: co-pays, co-insurances, deductibles, eye exams, prescription eyeglasses (including reading glasses), prescription sunglasses, prescription contact lenses and prescription safety glasses.

May I purchase items at your office that are not FSA/HAS eligible?

We offer self pay options for items that are ineligible (non-prescription eyeglasses, non-prescription sunglasses, non-prescription contact lenses, and non-prescription safety glasses).

Questions About Our Services

What services does your office offer?

To see a list of services offered at our office, please CLICK HERE.

How often should I have an eye exam?

We generally recommend that you have a complete eye exam every one to two years, depending on your age, risk factors and whether you currently wear contact lenses.

How much is an eye exam?

Our comprehensive eye exams consist of central and peripheral visual field testing, glaucoma screening and cataract evaluation. We also have specialized equipment to perform retinal photography and retinal imaging. Your fees for a comprehensive eye exam are dependent upon your insurance carrier.

If I need my Pupillary Distance (PD) measurement, will you measure it for me?

Yes, Pupillary Distance (PD) measurement is a complimentary service that we offer to our patients.

Does your office offer Optomap® as a service?

Yes, we do. The benefit of the Optomap® is that it provides a comprehensive view of the back of the eye, so that signs of any eye diseases or disorders can be detected early.

Does your office perform eye exams on children?

Yes, we perform eye exams only on children that are 7 years of age or older.

Does your office perform contact lens exams?

Yes, we provide this service.

Does your office perform diabetic eye exams?

Yes, we provide this service.

Does your office perform eyeglasses repairs?

Yes, we provide this service.

Patient Information Questions

What is the best way to schedule an eye exam?

You may call our office at 678-625-EYES or request an appointment by CLICKING HERE.

Why do patients need to confirm their appointments 24 hours in advance?

This helps us to reduce the possibility of no-shows as well as to fill our appointment time slots with patients on the waitlist/cancellation list if a patient is no longer able to keep their scheduled appointment.

What do I need to do in preparation for an eye exam?

Please bring a valid form of identification, insurance cards, list of medications, previous prescriptions (if available), current pair of eyeglasses and/or contact lenses.

What COVID-19 practices should I be aware of before my appointment?

Wearing a mask is optional. However, the office staff wear masks to keep you safe.
To review our current COVID-19 guidelines, please CLICK HERE.

Do I need a parent to accompany me to my appointment if I am under 18 years of age?

Yes, it is required for the patient’s parent/guardian to be present to assist with paperwork and to be available if an issue is detected during the exam. This allows the parent/guardian the opportunity to be informed and the ability to ask questions.

How long does an eye exam take?

You should allow up to 45 minutes, if the eye exam DOES NOT require dilation.
You should allow up to 1.5 hours, if the eye exam DOES require dilation. These estimations allow time for the check-in process, filling out paperwork, the exam, trying on eyewear and the check-out process.

Why is my blood pressure taken during my eye exam?

As part of the comprehensive eye exam, questions will be asked regarding your health history and your blood pressure will be taken to better help us identify risk factors for certain eye disorders/diseases.

How long after my appointment will it take to receive my eyeglasses?

It may take up to 10 business days. Some glasses can be made quickly, while others may require more time due to factors such as the complexity of the prescription, the type of lenses and the availability of materials.

How long is a contact lens prescription valid?

Your contact lens prescription is good for one year. After your prescription expires, you will require a new eye exam in order to update and fill your prescription.

How long is an eyeglass prescription valid?

Your eyeglass prescription is good for two years. After your prescription expires, you will require a new eye exam in order to update and fill your prescription.

What should I do if I have a medical emergency?

If a medical emergency occurs during our office hours, please call our office at 678-625-EYES for an appointment so that we may treat your condition as soon as possible. If the medical emergency occurs after office hours, please call Omni Eye Services at 404-257-0814 or go to your nearest hospital.

Does your office accept walk-in appointments?

Yes, we do accept walk-in appointments if we have openings available. However, it is preferred that you schedule an appointment by either calling our office at 678-625-EYES or requesting an appointment by  CLICKING HERE.

How do I obtain my patient records?

There are two ways to request your records:
1) You may call our office at 678-625-EYES
2) CLICK HERE to download a copy of our medical release form. Once the form has been completed, you may either email it to us at or you may fax it to us at (770)786-8216.

Please allow up to 48 hours for your request to be fulfilled.

What is your cancellation policy?

Our office has a 24 hour cancellation policy. If our records indicate that you have cancelled your scheduled appointment less than 24 hours before your scheduled appointment on 3 separate occasions, you will be dismissed from the practice.

What is your no show policy?

If you schedule an appointment and fail to show up after 3 separate occasions, you will be dismissed from the practice.

How do I stay informed of events and promotions at Spectacular Eyecare?

Please follow us on Facebook and/or Instagram to stay updated on upcoming events and promotions. You can provide your email to our staff and be added to our mailing list.

Do you charge a fee to fill out outside paperwork/forms (Department of Motor Vehicle (DMV), Military, School, etc.) that request vision-related information? If so, what is the cost associated with completing these forms?

Yes, we do fill out these forms; however, the type of form determines whether this will be a complimentary service or if there will be $25 charge associated with this service.

Is your office open on Saturdays and Sundays?

Our office is open Monday – Friday. We are closed on Saturdays and Sundays.

To see the hours that our office is open, please CLICK HERE.